Privacy Policy — jetk7

1Who We Are

jetk7 is an online casino and sports betting platform operated at jetk7.org, serving players in Bangladesh. The platform offers cricket betting, live casino games, slots, colour prediction, and other games to registered adult players aged 21 and above. References to "jetk7", "we", "us", or "our" in this policy all refer to the platform operator responsible for processing your personal data.

For all privacy-related enquiries, including requests to exercise your data rights, please contact our support team at [email protected]. We aim to respond to all privacy-related requests within 14 business days. For complex requests, we will acknowledge your request within 5 business days and provide a full response as quickly as reasonably practicable.

2Information We Collect

jetk7 collects personal data in the following categories. The table below summarises each category, examples of specific data points within it, and the primary reason we collect it:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data. Where NID or passport data is collected for KYC verification purposes, it is handled with the highest level of security and access restriction and is not used for any purpose other than identity and age verification.

3How We Use Your Information

jetk7 uses personal data only for specific, clearly identified purposes. We do not process personal data in ways that are incompatible with the purpose for which it was originally collected. The following list covers the primary uses of personal data on the platform:

• To create and manage your jetk7 account, including verifying your identity and age (21+) through KYC procedures, and maintaining accurate account records.
• To process financial transactions, including deposits via bKash, Nagad, Rocket, Upay, and bank cards, and to process withdrawal requests to your registered payment method.
• To comply with anti-money laundering (AML) obligations, fraud prevention requirements, and any other legal or regulatory obligations that apply to the operation of the platform.
• To provide customer support, including responding to account queries, investigating disputes, and resolving technical issues reported by players.
• To monitor gameplay and account activity for the purposes of responsible gaming, including detecting signs of problem gambling behaviour and applying player-requested limits or exclusions.
• To send account-related communications, including transactional notifications (deposit confirmations, withdrawal updates, security alerts, KYC requests) via SMS or email.
• To send promotional communications about bonuses, offers, and platform updates to players who have not opted out of marketing communications. Players may opt out of promotional messages at any time via account settings or by contacting support.

To improve platform performance, user experience, and game offerings based on anonymised or aggregated usage data analysis. Anonymised and aggregated data does not identify individual users and may be used for internal analytics, platform development, and reporting without restriction.

4Legal Basis for Processing

Every use of personal data described in this policy is grounded in one of the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions — for example, creating your account, processing your deposits and withdrawals, and settling your bets.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML/KYC requirements, fraud prevention obligations, and cooperation with law enforcement or regulatory authorities.
• Legitimate interests: processing carried out for the purposes of platform security, fraud detection, responsible gaming monitoring, and anonymised analytics — where our legitimate interests are not overridden by your rights and freedoms.
• Consent: processing for marketing communications and personalised promotional offers, where you have expressly consented to receiving such communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5Sharing Your Information

jetk7 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment processing partners: bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum transaction data required to process deposits and withdrawals. These partners are bound by their own privacy and security obligations and do not receive unnecessary personal data from jetk7.
• Identity verification providers: KYC verification is carried out with the assistance of identity verification service providers. These providers process identity documents (NID, passport) on our behalf and are contractually prohibited from using such data for any purpose other than the verification service they provide to us.
• Technology and infrastructure providers: cloud hosting, server management, and platform infrastructure providers may process personal data as part of delivering their services to us. All such providers are bound by data processing agreements that restrict their use of personal data to the provision of the contracted service.
• Law enforcement and regulatory authorities: jetk7 will disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or other legal process. We will notify you of such disclosure where we are legally permitted to do so.
• Fraud prevention and AML networks: where required to meet anti-money laundering obligations or to prevent fraud, transaction data and identity information may be shared with fraud prevention agencies or financial intelligence services. Such sharing is carried out only where legally required or permitted.

jetk7 does not share personal data with advertisers, marketing agencies, data brokers, or social media platforms. We do not allow third parties to use your personal data for their own marketing purposes. Any third party that receives personal data from jetk7 is required to keep it confidential, use it only for the purpose for which it was shared, and handle it with a level of security equivalent to that applied by jetk7.

6Payment Data and Financial Information

jetk7 processes payment data for the sole purpose of facilitating deposits and withdrawals. We accept deposits and process withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, the relevant transaction details (such as your mobile wallet number or card details) are passed to the payment processor. jetk7 does not store full card numbers or full mobile wallet credentials on its own servers. Payment credentials are handled by the respective payment processors, who maintain their own security infrastructure.

Transaction records (amounts, dates, methods, statuses) are retained by jetk7 as part of your account history. These records are used to resolve disputes, generate account statements on request, and fulfil AML record-keeping obligations. Transaction history is visible in your account dashboard. If you close your account, transaction records may be retained for up to 5 years in accordance with financial record-keeping obligations.

7Cookies and Tracking Technologies

jetk7 uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyse usage patterns. The following categories of cookies are in use:

• Strictly necessary cookies: required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect your account from cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: used to collect anonymised data about how players interact with the platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve the platform and does not identify individual users.
• Functionality cookies: used to remember your preferences, such as language settings, and to personalise your experience on the platform between sessions.
• Responsible gaming cookies: used to enforce player-requested limits, session timers, and self-exclusion status. These cookies are strictly necessary for the delivery of responsible gaming features and cannot be disabled by players who have active limits or exclusions in place.

You can control non-essential cookies through your browser settings. Note that disabling performance or functionality cookies may affect your experience on the platform. jetk7 does not use third-party advertising cookies or tracking pixels that share your data with advertising networks.

8Data Retention

jetk7 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account plus 5 years after account closure; transaction records are retained for 5 years from the date of the transaction in accordance with AML record-keeping requirements; KYC documents are retained for 5 years from the date of verification or account closure, whichever is later; marketing preference data is retained until you opt out or request erasure; technical and usage logs are retained for 12 months on a rolling basis.

When personal data is no longer required and its retention period has expired, it is securely deleted or anonymised using industry-standard data destruction methods. Where data cannot be immediately deleted due to backup processes or technical constraints, it will be isolated from active processing and deleted as soon as technically practicable.

9Data Security

jetk7 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• SSL/TLS encryption for all data in transit between your device and jetk7 servers, ensuring that your login credentials, payment data, and personal information cannot be intercepted during transmission.
• Password hashing using industry-standard one-way cryptographic algorithms. Passwords are never stored in plaintext and are not accessible to jetk7 staff. In the event of a data breach, hashed passwords cannot be reversed to retrieve the original password.
• Access controls that restrict access to personal data to authorised jetk7 staff only, on a strict need-to-know basis. Staff access to sensitive data is logged, monitored, and subject to regular audit.
• Incident response procedures to detect, contain, and respond to data security incidents promptly. In the event of a data breach that poses a risk to your rights and freedoms, jetk7 will notify affected users without undue delay and take immediate steps to mitigate the impact.

While jetk7 takes all reasonable steps to protect your personal data, no security system is completely impenetrable. You play an important role in keeping your account secure: use a strong, unique password for your jetk7 account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

10Your Rights

As a jetk7 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format within 14 business days of receiving your request, subject to identity verification.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details can be updated directly in account settings; for KYC-related data, please contact support.
• Right to erasure: in certain circumstances, you have the right to request that your personal data be deleted. This right does not apply where retention is required by law (for example, AML transaction records) or where processing is necessary to fulfil a contractual obligation. Valid erasure requests will be actioned within 30 days.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you contest the lawfulness of processing.
• Right to data portability: where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your personal data be provided in a machine-readable format suitable for transfer to another service provider.
• Right to object: you have the right to object to processing based on legitimate interests, including profiling. You also have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling related to marketing. We will cease direct marketing processing upon receipt of a valid objection.

jetk7 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. We reserve the right to verify your identity before processing any data rights request to protect against fraudulent or unauthorised access to another person's data.

11Children and Minors

The jetk7 platform is strictly restricted to adults aged 21 and above. We do not knowingly collect, hold, or process personal data relating to individuals under the age of 21. If you are under 21, you must not register for or use the platform. Any account found to have been registered by a person under the age of 21 will be immediately closed and any associated data will be deleted, subject to any legally mandated retention requirements.

If you are a parent, guardian, or carer and believe that a person under your care has registered for or accessed the jetk7 platform, please contact us immediately at [email protected] with the relevant account details. We will investigate the matter promptly, close the account if the user is confirmed to be under 21, and delete the associated personal data.

12International Data Transfers

jetk7 serves players primarily in Bangladesh, and the majority of personal data processing takes place in connection with servers and service providers located in or accessible from the region. In some cases, data may be processed by infrastructure or service providers whose systems are located outside Bangladesh. Where such transfers occur, jetk7 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this policy.

jetk7 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing additional safeguards. Where transfers to third-party service providers involve cross-border data movement, we require those providers to adhere to data protection standards consistent with those applied by jetk7, through contractual data processing agreements.

13Changes to This Privacy Policy

jetk7 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will update the "Last updated" date at the top of this page. Where changes significantly affect your rights or the way we process your data, we will endeavour to provide advance notice via account notification or email.

Your continued use of the jetk7 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes to this policy, you should stop using the platform and may close your account by contacting support at [email protected]. The most current version of this policy is always available at jetk7.org/privacy-policy.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jetk7 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and we will respond to all privacy-related enquiries promptly and in confidence.

Email: [email protected]